iO Professional Liability Insurance

Bespoke and designed specifically to meet the needs of osteopaths

Professional liability insurance protects an osteopath (who would be personally liable for damages, legal fees and other related costs) in the event of patient’s claim for compensation following an error or omission in providing advice or treatment, on the part of the osteopath. It also ensures that patients have a route to compensation if they are entitled.

Ours is a bespoke policy, designed specifically to meet with the needs of registered osteopaths: the cover complies with the statutory requirements imposed by the General Osteopathic Council (GOsC) (Professional Indemnity Insurance) Rules Order of Council 1998 and offers additional benefits to support the unique insurance needs of osteopaths. It aims to make sure you are covered for an unexpected scenario, is clear and straightforward in its policy wording and gives you peace of mind so that you can run your practice to its full potential.

The iO package, tailored to osteopaths, has additional extensions that are useful and go beyond the statutory requirements, find out more below.


NB: Purchase of iO insurance requires membership of the iO. Please note that you are committing to an annual policy, and the full annual premium is payable whether up front or by instalments. In the event of cancellation, insurers are entitled to the balance of the premium except in exceptional circumstances, such as maternity leave, where at their discretion insurers may offer partial refunds.


To join the iO click here.

If you are an iO member wishing to purchase insurance click here.

For further information please call the office on 01582 488 455 or email to join the scheme.



UK osteopaths (£10 million cover): £339 per annum or £28.25 per month by direct debit (including insurance premium tax)

First-year graduates (£5million cover): £183 per annum or £15.25 per month by direct debit (including insurance premium tax)

Please note:

  • There are no interest or administration charges added to monthly or other payments by instalment
  • Payments can also be made in full by credit/debit card or by direct debit (annual or monthly); the amount will depend on the month cover starts

For help or further information, contact 01582 488455


Key elements of iO Professional Liability Insurance:


Medical malpractice

Covers legal costs and damages arising from neglect, error or omission in providing advice and treatment as an osteopath (and any other additional/adjuvant therapy insurers have agreed to include). In essence, injury or financial loss suffered by the patient as a result of treatment and/or advice. Standard extensions include Good Samaritan acts and teaching on behalf of an established college or school.

Public liability

Medical malpractice covers error and omissions leading to injury or financial loss. You also have non-clinical risks that may lead to injury or damage to property such as patients falling from couch because the pin was not properly located. Damage to patients’ belongings when undertaking a home visit. Where you own a clinic or have a long rental agreement in place, your buildings, and contents insurance should response to these risks, but if they exclude public liability arising from your professional activity you have the cover here.

For osteopaths who work from different locations, have no ownership of or exposure as occupiers other than as on ad hoc basis, the added Public Liability extension is useful. However, please note this extension does not intend to cover any liabilities arising from defects to your building which should be the responsibility for your Buildings Insurers and their Property Owners Liability Cover. The only exception is that if you are working from home and your Household insurers are being difficult about including cover for visitors that are patients then RSA will accommodate your owners/occupier’s liability.

Products liability

If you supply or sell a product in connection with your profession, you may be liable if the product causes injury or damage. This element of our policy provides cover for legal costs of defending an action and any subsequent damages arising from the sale or supply of such products supplied in connection with your business as an osteopath.

Loss of reputation

Even when a claim or complaint is successfully defended, the practice may suffer a loss of business due to reputational damage and it can be a difficult battle to re-establish the trust of the community. The iO policy covers costs and fees, up to a limit of £25,000, reasonably incurred in respect of services provided by a public relations consultancy to help rebuild the practice’s reputation, as long as the complaint or claim that led to the issue was successfully defended.

Libel and slander

Non-malicious libel and slander is a risk that all health practitioners are potentially exposed to, given the sensitive nature of the information on which reports are prepared. The policy extends to cover legal liability arising from an allegation of libel or slander – damages awarded against you, legal defence costs, and any third-party costs awarded against you. The limit is shown on your insurance documents.

Jury service

In the event of the policyholder being required by law to attend jury service the company will provide compensation to the policyholder at £250 per day of jury service, subject to a maximum of £2,000 per policyholder during any period of Insurance.

This is payable for a maximum of ten days only and is not payable for the first two days.

Legal defence costs

Legal defence costs for any claims under the Medical Malpractice, Public Liability and Products Liability section are in addition to the limit of indemnity and are unlimited.

Compensation for attendance at disciplinary hearings

In the event of the policyholder attending disciplinary hearings at the request of GoSC, the company will provide compensation to the policyholder at £200 per day, subject to a maximum of £1,000 during any period of insurance.

This is payable for a maximum of five days only and will not be payable for the first two days of the hearing. Payment will only be made under this extension if you are found not guilty of any allegations made against you.

Corporate contingent liability (an optional extension that needs to be agreed by request)

If an osteopath owns a practice where other practitioners work under their corporate identity, they may attract additional risk than that of a sole practitioner. The policy can be extended and tailored to each iO member’s specific needs.

Legal Advice Helpline

Please call 0345 078 7543 quoting code 70201 to access a free advice helpline for those with an iO insurance policy.

Tax Advice Line (for you as an individual and not for you as a clinic owner unless you are a sole practitioner)

Please call 0345 013 3779 to access a free advice helpline for those with an iO insurance policy.


Other Key Features

  • To help new graduates build their patient lists, they may apply for a lower (yet compliant) limit of indemnity at a reduced cost
  • Cover while working overseas on a temporary basis
  • Cover when working in the EC on a permanent basis
  • The full weight of iO and its buying power to negotiate on your behalf
  • An excellent and proven complaints and claims management process that includes medico-legal experts employed by iO and legal advisors that are specialist in the sector you work in
  • An ongoing review to ensure that cover meets the needs of the way the profession works and the direction it is heading
  • The small profit that the iO makes from each policy sold is reinvested in services for members in developing and promoting the osteopathic profession.


Exclusions apply. All policies are subject to terms and conditions. The Institute of Osteopathy (iO) is an appointed representative of James Hallam Ltd for insurance mediation activities. James Hallam Ltd is authorised and regulated by the Financial Conduct Authority (FCA)


Please note: Participation in the iO Group Insurance Scheme is an optional membership benefit. You are required to keep up-to-date with your iO membership and registration with GOsC for your insurance to remain valid.


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